RETURN OF MATERIAL
A Sales return is processed when the following occurs: if the wrong product is shipped, data entry error, customer orders wrong product (customer error), and or cancellation. All other returns are to go through Service/Technical Support.
No products sold by LTI may be returned without LTI’s written consent. All Products returned for reasons other than warranty, or repair need to be returned within 45 days from the original invoice date. All returns are subject to a restocking fee plus freight in both directions and charges for any required reconditioning, unless otherwise specified in writing by LTI. All items need to be returned as received in original packaging; any individual parts missing will be charged, unless otherwise specified in writing by LTI. LTI will not accept returns of opened software packages.
- LTI Direct: The request to return must be received within 45 days from the original invoice date.
- LTI Dealer: The request to return must be received within 6 months of original purchase date with proof of purchase. End Customer – the request to return must be received within 45 days of original purchase date from Dealer.
- After 45 days from the original invoice date, return requests require the Chief Revenue Officer approval.
Refunds
We will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Need help?
Contact us at licensing@lasertech.com for questions related to refunds and returns.